Hassle-Free
Returns & Refunds

1. Overview

At Dream Care Group, we are committed to delivering high-quality medical equipment and exceptional customer service. We understand that circumstances may require returns, and this policy ensures a fair, transparent, and efficient return and refund process for all our valued customers.

2. Return Eligibility

Returns are accepted within specific timeframes and under the following conditions:

3. Return Conditions

To qualify for a return, the item(s) must satisfy all of the following:

• Item must be in original, unused condition.
• Full original packaging, accessories, manuals, and documentation included.
• No signs of damage, tampering, or use.
• Original purchase receipt or invoice provided.
• Sterile medical items must remain sealed and unopened.
• Custom or personalized products are non-returnable unless defective.

4. Non-Returnable Items

The following items are excluded from returns:

• Opened or used consumable medical supplies (e.g., gloves, syringes, masks).
• Custom-made, personalized, or special-order equipment.
• Items damaged due to misuse, mishandling, or accidents.
• Digital products, software licenses, or downloadable content.
• Products purchased for resale or commercial distribution.
• Items beyond the designated return window.

5. Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Support team within the applicable return window.
2. Provide your order number and reason for return.
3. Upon approval, you’ll receive a Return Authorization (RA) number.
4. Securely repackage the item in its original packaging.
5. Ship the package to our designated return center.
6. Include the RA number and original invoice inside the package.

6. Refund Processing

Once we receive and inspect your returned item, refunds are processed as follows:

7. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, we offer a full refund or replacement at no cost to you—no questions asked.

• Covered under our 7-Day No-Questions-Asked Guarantee for quality issues.
• We may withhold a small processing fee only if the return is not due to our error.

8. Shipping Costs

Return shipping costs are the customer’s responsibility unless the return results from our error (e.g., wrong, defective, or damaged item). We strongly recommend using tracked and insured shipping for high-value items and retaining proof of postage.

9. Contact Information

For assistance with returns, refunds, or warranty claims, reach out to us:

10. Policy Updates

We reserve the right to update this policy periodically to reflect changes in operations or legal requirements. Significant changes will be communicated via email or posted on our website. Your continued use of our services constitutes acceptance of the updated terms.